Privacy Policy

Instant Casino respects the privacy of its players and aims to handle personal information responsibly. Personal information means information that identifies a person, or information that can reasonably be connected with an identifiable person. The information handled will depend on how a player uses the website and services, the features accessed, and the information needed to meet operational, security and legal requirements.

By using the website or opening an account, players should read this Privacy Policy together with the relevant website terms and other notices that may be displayed. This policy may be updated from time to time where services, technology, business practices or applicable requirements change. The latest version published on the website will apply to future use. Players should check this page occasionally for updates.

This policy is written in general terms. Some data handling may be necessary for the operation of an online gambling service, while other handling may depend on a player's choices, account settings or consent. Where consent is requested, a player may generally choose whether to provide it, subject to any information that is required to provide a particular service or meet a legal obligation.

When a player uses Instant Casino, the site may handle different categories of information. The information may be provided directly by the player, created through use of the account, received from service providers, or collected automatically from the device used to access the website.

• Account details, such as a player's name, date of birth, contact information, login details, account preferences and responsible gambling choices.
• Identity and verification information, including documents or information used to confirm identity, age, location or other account details where checks are required.
• Payment and transaction records, such as deposits, withdrawals, wagers, account balances, payment method information and records of transactions made through the services. Complete payment card details may be handled by relevant payment providers rather than stored directly by the website.
• Communications and support information, including messages, enquiries, feedback, records of support interactions and information a player chooses to provide when seeking assistance.
• Technical and device information, such as an internet protocol address, browser type, operating system, device identifiers, language settings, time zone, referring pages and general information about how the website is used.
• Cookie and similar technology information, including preferences, session information, security signals, pages visited and interactions with website features.
• Information connected with account safety, responsible gambling, fraud prevention and security monitoring, including unusual activity or attempts to access an account.

Players should provide information that is accurate, current and complete when asked to do so. If required information is not provided, it may not be possible to open or maintain an account, complete verification, process a transaction, respond to an enquiry or provide particular services.

Personal information may be used for purposes connected with operating Instant Casino and providing a safe, reliable service. These purposes can include creating and administering accounts, providing access to website features, processing transactions, recording account activity, and responding to player questions or requests.

• Running and maintaining a player's account and providing the requested services.
• Completing identity, age, location and account verification checks.
• Detecting, preventing and investigating fraud, money laundering, unauthorised access, payment abuse and other improper or unlawful activity.
• Protecting the website, systems, players and service providers from security threats and misuse.
• Meeting legal, regulatory, tax, accounting and other obligations that apply to the operation of an online gambling service.
• Managing responsible gambling measures, account restrictions, player safety processes and related support.
• Providing customer support, investigating complaints and resolving disputes.
• Understanding website performance and improving functionality, security, content and user experience.
• Sending service messages, account notices, security alerts and other communications needed to administer an account.
• Sending promotional or marketing communications where permitted and, where required, where the player has given consent.

Information may be shared with carefully selected service providers where this is needed for the purposes described above. These providers may support payment processing, identity and verification checks, fraud prevention, technology, hosting, communications, analytics, security, customer support or professional services. They are expected to handle information appropriately and only for relevant business purposes.

Information may also be disclosed where necessary to protect rights, safety or property, investigate suspected wrongdoing, enforce website terms, respond to lawful requests, or meet legal and compliance obligations. Information may be processed or stored in Australia or another location, depending on the systems and providers used. Appropriate steps are taken to support secure handling when information is shared or accessed.

Cookies and similar technologies

Instant Casino may use cookies and similar technologies to keep the website functioning, remember preferences, support account sessions, improve security, understand website use and help improve the player experience. Some cookies are necessary for core features, while others may support analytics, preferences or relevant communications.

Players can manage or restrict cookies through the settings in their browser. Blocking or deleting cookies may affect the operation of some website features, account functions or preferences. Browser settings vary, so players should review the help information for their chosen browser if they want to change cookie controls.

Security

Reasonable technical, organisational and administrative measures are used to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, monitoring, secure connections and processes for verifying account activity. No website, online transmission or storage system can be guaranteed to be completely secure, so players should use strong passwords, keep login details private and contact support promptly if they suspect unauthorised account activity.

How long information is kept

Information is kept only for as long as it is reasonably needed for the purposes described in this policy, including account administration, support, security, dispute handling and business records. Some records must be kept for a period required by law even after an account has been closed or a player has asked for information to be deleted. When information is no longer required, it may be securely deleted, destroyed or de-identified, subject to applicable requirements.

Players may contact Instant Casino about the personal information connected with their account. Depending on the circumstances and any applicable requirements, a player may ask to exercise the following rights:

• Access personal information held about them and request an explanation of how it is being used.
• Request correction of information that is inaccurate, incomplete or out of date.
• Request deletion of personal information where it is no longer needed or where deletion is otherwise available. Deletion may not be possible when information must be retained for legal, security, dispute or operational reasons.
• Withdraw consent to marketing communications or other processing based on consent. A player can also use an unsubscribe option in a marketing message where one is provided. Withdrawing consent does not affect processing that is required for account operation, security or legal compliance.
• Ask questions about this Privacy Policy or raise a concern about how personal information has been handled.

To make a data request, players should email support@instantaustraliacasino.com. The request should describe what is being asked for and include enough information to help identify the relevant account. For security, additional information may be requested to verify the identity of the person making the request. This helps prevent personal information from being disclosed to an unauthorised person.

Requests will be considered and handled within a reasonable period, subject to the nature of the request, identity checks, applicable requirements and any lawful reasons for refusing or limiting access, correction or deletion. If a request cannot be completed in full, an explanation will be provided where appropriate. Players may also contact support@instantaustraliacasino.com if they have questions about a privacy notice, a marketing preference or the information associated with their account.

This Privacy Policy does not limit any privacy rights that may apply to players under Australian law. If a player remains concerned after contacting Instant Casino, they may consider seeking independent privacy guidance or contacting the relevant privacy authority in Australia.