Responsible Gaming

Gambling involves risk, and there is no guaranteed way to win. Every bet can result in a loss, regardless of previous results, patterns or personal beliefs. A win does not mean that future bets will be successful, and a losing session does not make a win more likely. Games are based on chance or other forms of uncertainty, so outcomes cannot be controlled or predicted with certainty.

Only gamble with money you can afford to lose after essential living costs have been paid. Gambling funds should never come from rent, mortgage payments, bills, food, medical expenses, education costs or money set aside for dependants. Do not borrow money, use credit for gambling, sell possessions or ask other people for funds to continue playing.

• Decide how much time and money you can spend before you begin.
• Treat your gambling budget as an entertainment expense, not an investment.
• Keep gambling separate from household and essential expenses.
• Avoid gambling when you are upset, tired, angry, stressed or under the influence of alcohol or other substances.
• Take regular breaks and avoid playing for longer than planned.
• Never chase losses by increasing your stakes or continuing after you intended to stop.
• Do not rely on gambling to improve your financial position or mood.

It can be useful to keep a record of deposits, withdrawals, time spent playing and the reasons you gamble. Reviewing this information may help you identify changes in your behaviour before they become a larger concern. You can also ask someone you trust to help you stay accountable to the limits you have chosen.

Instant Casino may provide account and gambling management tools that help you control your activity. Depending on the options available to you, these tools may include deposit limits, loss limits, session or time reminders, temporary breaks and account closure or self-exclusion. Read the information shown with each tool carefully, including how it operates and when any change takes effect.

Set limits before you play

Choose a limit that is realistic for your financial circumstances and set it before starting a session. A limit should reflect the maximum amount or time you are willing to spend, not an amount you hope to win. If you reach your limit, stop playing. Do not change the limit simply to continue gambling, particularly after a loss or during a period of strong emotion.

Take a break when you need one

A temporary break can provide time to review your gambling and decide whether you want to return. During a break, avoid using other gambling services to continue playing. If you believe you need more support or do not feel able to control your gambling, consider closing your account or requesting self-exclusion. Self-exclusion is a serious step intended to prevent access for a chosen period or until further notice, subject to the process and conditions that apply.

Protect your account

Keep your account credentials private and do not allow another person to use your account. Account sharing can make it harder to monitor your activity and may create additional risks. Use available account controls, review your activity regularly and contact the appropriate support channel if you believe your account has been accessed or used without your permission.

Gambling may be becoming harmful when it is difficult to control, takes priority over other parts of life or continues despite negative consequences. Warning signs can develop gradually and may not be obvious at first. You do not need to wait for a crisis before asking for help.

• Spending more time or money gambling than you intended.
• Chasing losses or feeling a need to win back money quickly.
• Gambling with money needed for bills, savings or other commitments.
• Borrowing money, hiding transactions or being dishonest about gambling.
• Feeling restless, irritable or anxious when trying to stop.
• Thinking about gambling frequently or finding it difficult to focus on other activities.
• Missing work, study, family commitments or social activities because of gambling.
• Experiencing conflict with a partner, family member, friend or colleague.
• Gambling to escape stress, sadness, loneliness, anger or other difficult feelings.
• Feeling guilt, shame, hopelessness or distress after gambling.
• Returning to gambling after deciding to stop.
• Selling belongings or taking financial risks to continue gambling.

If any of these signs feel familiar, stop gambling and speak with someone you trust. A qualified counsellor, financial counsellor, doctor or mental health professional can help you understand what is happening and identify practical next steps. Support is available for people who gamble as well as for partners, family members and friends affected by someone else’s gambling.

If gambling has caused financial difficulty, consider contacting a financial counsellor and reviewing your budget, debts and payment arrangements. Do not try to recover financial losses through further gambling. If you feel overwhelmed, unsafe or at risk of harming yourself, seek urgent assistance through the appropriate emergency or crisis service in your location.

Gambling is for adults only. You must meet the minimum legal age requirements that apply to you and provide accurate information when requested. Do not create or use an account if you are underage. Parents, carers and household members should take reasonable steps to prevent children and young people from accessing gambling services, including using device controls, keeping payment details secure and not sharing account credentials.

Instant Casino may apply identity, age, payment and account checks as part of its legal and operational processes. These checks help protect customers, support account security and reduce the risk of unauthorised or inappropriate use. Provide truthful information and keep your account details up to date. If your personal circumstances change or gambling becomes difficult to manage, use the available account controls as soon as possible.

How to ask for help

You can seek help from a gambling support service available in your Australian state or territory, a qualified gambling counsellor, a financial counsellor, your doctor or another trusted health professional. Gambling Help Online and other Australian support services provide information and assistance about gambling concerns, including options for counselling and support for affected family members. Availability and contact methods may vary, so use the current information published by the relevant service.

When contacting Instant Casino about responsible gaming, explain clearly what you need, such as a limit, a temporary break, account closure or self-exclusion. Do not continue gambling while waiting for a request to be processed if you believe you are losing control. Account tools and requests may operate according to the applicable terms, procedures and legal requirements. Our responsible gaming approach is intended to support informed choices, but you remain responsible for deciding whether gambling is appropriate for you.

For additional information about account controls, review the relevant account area and the applicable terms and conditions. Responsible gambling is a shared responsibility: make informed decisions, monitor your behaviour, respect your limits and ask for help early whenever gambling is causing concern.